Terms of Service

These terms are the agreement between you and YumScout ("YumScout," "we," "us") for using the YumScout app and yumscout.app (together, the "Service"). By creating an account or using the Service, you agree to them. We've written them in plain English on purpose — there is no fine print doing secret work.

YumScout is a marketplace platform: a live map where independent street food vendors show their location in real time and customers find them, follow them, and order ahead for pickup.

Vendors are the sellers, not us. Every vendor on YumScout is an independent business. When you buy food through YumScout, the sale is between you and the vendor — the vendor is the merchant of record, their name appears on your card statement, and they prepare, price, and hand you the food. YumScout does not make, sell, or deliver food. We provide the map, the ordering software, and the payment rails, and we charge vendors a subscription and a per-order platform fee for it.

You can browse the map without an account; ordering, following, and reviewing require one. You must be at least 13 to have an account (and if you're under 18, you should have a parent or guardian's permission to place orders). Keep your sign-in credentials to yourself — you're responsible for what happens on your account. Give us accurate information, and don't impersonate anyone. You can delete your account at any time in the app (Profile → Delete account); our Privacy Policy explains exactly what deletion does.

• All orders are for in-person pickup at the vendor's location. YumScout has no delivery.
• Prices are set by the vendor. Payment is processed by Stripe when you place the order; your card details go to Stripe, never to us.
• Tips are optional and 100% of your tip goes to the vendor — YumScout takes no cut of tips.
• When your order is ready, show your pickup code at the window. Please pick up promptly — it's street food, and it's best hot.
• Vendors may accept or decline orders (a taco truck in a rush is allowed to be slammed). Declined orders are refunded in full, automatically.

The refund rules are built into the product:

• If a vendor declines your order, or doesn't accept it within 10 minutes, you are automatically refunded in full.
• You can cancelfor a full refund at any time before the vendor accepts. Once the vendor has accepted and started cooking, cancellation is at the vendor's discretion.
• If something is wrong with your order, start at the window — the vendor can issue a full or partial refund for up to 7 days after the order.
• If you can't resolve it with the vendor, email support@yumscout.app with your order code and we'll mediate. We're small and we actually read these.

Refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

If you sell on YumScout, the following also applies to you:

• Fees.A YumScout subscription is $20/month after a 30-day free trial (card required to start; cancel anytime, effective at the end of the billing period). On each order we charge a 7% platform fee on the order subtotal — tips excluded. Stripe's standard card processing fees also apply to your sales, as they would with any card processor. We'll give at least 30 days' notice before changing fees.
• Payouts and identity. Order payments go to your own Stripe account, with payouts to your bank on Stripe's standard schedule. To sell, you must complete Stripe's identity verification ("KYC") and keep your Stripe account in good standing. Chargebacks on your sales are yours to answer, as merchant of record; when an order is refunded, our platform fee on it is refunded too.
• Your business, your responsibility. You are an independent business, not our employee, agent, or partner. Food safety, hygiene, permits, licenses, insurance, accurate menus and allergen information, pricing, and your sales taxes are entirely your responsibility. Listing on YumScout is not an endorsement, and our verification checks do not replace your legal obligations.
• Honest presence. Only go live where you actually are, and keep your menu and availability reasonably accurate. The live map only works if the pins are true.
• Suspension. We may suspend or remove a vendor — off the map, ordering paused — for violating these terms, for food-safety or fraud concerns, for repeated customer complaints, or for an unpaid subscription (you get a 7-day grace period on a failed payment before your pin comes down). Your data isn't deleted by suspension, and we'll tell you why it happened.

You own the content you post — reviews, ratings, photos, vendor profiles, and replies. By posting, you give YumScout a non-exclusive, worldwide, royalty-free license to host, display, and reproduce that content in order to operate and promote the Service (for example: showing your review on a vendor's profile, or a vendor's photos on the map). This license ends for content you delete, except where it has been anonymized as described in the Privacy Policy or where we need to retain it for legal reasons.

Ground rules for content and for using the Service generally:

• Reviews must reflect your genuine experience. No fake reviews, paid reviews, or review-bombing; vendors may not review themselves or their competitors.
• No harassment, hate, threats, spam, sexually explicit content, or other people's private information.
• Only post photos you took or have the right to post.
• Don't misuse the platform: no scraping, no interfering with the Service, no fake GPS locations, no using YumScout for anything illegal.

Every review and photo has report and block controls. Content reported by multiple users is hidden automatically pending review, and we may remove content or restrict accounts that break these rules. To report anything, use the in-app controls or email support@yumscout.app.

Food is prepared and sold by independent vendors. YumScout does not and cannot guarantee food quality, safety, ingredients, allergen handling, or that a vendor holds every permit they need — those are the vendor's responsibility. If you have a serious food allergy, ask at the window.

The Service itself is provided "as is" and "as available." Live positions depend on GPS and vendors' phones; a pin may occasionally lag or a vendor may sell out before you arrive. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law: YumScout is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our total liability for any claim arising out of the Service is capped at the greater of $100 or the amounts you paid to YumScout (not to vendors) in the 12 months before the claim. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you — nothing here limits liability that cannot legally be limited.

If you are a vendor, you agree to indemnify YumScout against third-party claims arising from the food you sell, your business operations, or your violation of these terms.

You can stop using YumScout, or delete your account in the app, at any time. We may suspend or terminate accounts that violate these terms or create risk for the platform or its users; where reasonable, we'll warn you first. Sections that by their nature should survive termination (content license for retained records, disclaimers, liability limits, governing law) survive it.

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules, and disputes belong in the state or federal courts located in California. If a court finds part of these terms unenforceable, the rest stays in effect.

We may update these terms as the product evolves. When we do, we'll change the effective date above, and for material changes we'll notify you in the app or by email before they take effect. Continuing to use YumScout after a change means you accept the updated terms; if you don't, stop using the Service and delete your account.

Questions about these terms: support@yumscout.app — or see the support page.